Unsubscribe and refund policy

How to stop your subscription, what happens after you do, and when a refund can be requested.

How to unsubscribe

Pick whichever route suits you. Both stop the renewal, and neither needs an app or an account password.

Movistar-Postpaid Users

Send us an email at soporte@mundo360-mx.com and we will assist you with cancelling your subscription.

Movistar-Prepaid Users

Send us an email at soporte@mundo360-mx.com and we will assist you with cancelling your subscription.
  • Include the mobile number the subscription is registered to.
  • Cancellation takes effect as soon as we confirm it. There is no notice period.
  • No app and no account login is needed to cancel.
1

Send the email

Email our customer care team and include the mobile number the subscription is registered to.

2

Get confirmation

Our team replies to confirm the subscription has been stopped. Keep the email for your records.

3

Billing stops

No further charges are made. You keep access until the period you already paid for runs out.

Refund policy

Refunds are handled case by case. Here is exactly what applies and how to ask for one.

  • Refund requests must be submitted within 30 days of the charge you are querying.
  • Send your request to help@mundo360-mx.com from an address we can reply to.
  • Include the mobile number the subscription is billed to and the date of the charge.
  • A charge that was not authorised by the account holder is refunded in full once verified.
  • A charge raised after your cancellation was confirmed is refunded in full.
  • A technical fault that prevented access for a billing period is refunded for that period.
  • Approved refunds are returned through your mobile operator and appear on your mobile account.
  • Processing times depend on your operator and are outside our control.
  • If anything is unclear, ask us first at soporte@mundo360-mx.com and we will explain what applies to your account.

Mundo360 FAQs

Have questions about Mundo360? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my Mundo360 subscription?
With your Mundo360 subscription, you gain unrestricted access to a vast array of Mundo360 content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to Mundo360?
You subscribed to Mundo360 by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using Mundo360?
These subscriptions grant you unlimited access to all our Mundo360 content and premium features during the active subscription period. Yes, Mundo360 operates a subscription model (Movistar-Postpaid: MXN 100 monthly, Movistar-Prepaid: MXN 34 weekly), please refer to our relevant pricing information.
What platforms does Mundo360 support?
Mundo360 is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Mundo360 platform or email us at soporte@mundo360-mx.com
How do I cancel my Mundo360 subscription?
To cancel your subscription, you can do so by emailing soporte@mundo360-mx.com (for Movistar-Postpaid), soporte@mundo360-mx.com (for Movistar-Prepaid).